Privacy Policy

Last updated: July 10, 2026

Sierro Inc. ("Sierro," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Sierro websites, mobile applications, connected products, customer support, and related services.

Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, shipping address, account credentials, product registration details, warranty information, support messages, and purchase-related information.

When you use our app or connected products, we may collect device and usage information such as product model, serial number, firmware version, connection status, battery and charging status, diagnostic logs, app interactions, approximate location based on device or network settings when needed for setup or service, and technical information about your phone, browser, or network.

How We Use Information

We use information to provide and improve our products and services, process orders and warranties, register products, support app features, troubleshoot issues, send service notices, protect security, prevent fraud, comply with legal obligations, and communicate with you about Sierro products and updates.

Sharing of Information

We do not sell your personal information. We may share information with service providers that help us operate our store, app, cloud services, analytics, email, payment, fulfillment, warranty, and customer support systems. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction such as a merger or acquisition.

Data Retention

We keep information for as long as needed to provide our services, support your account and products, comply with legal requirements, resolve disputes, and enforce agreements. You may request deletion of eligible personal information by contacting us.

Your Choices

You may update certain account information in the app or by contacting us. You may opt out of promotional emails by using the unsubscribe link in those emails. Some service-related communications, such as warranty, security, or account notices, may still be sent when necessary.

Security

We use reasonable administrative, technical, and organizational measures to help protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take appropriate steps.

International Users

If you access our services from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

If you have questions or requests about this Privacy Policy, contact us at support@sierro.us.